We recommend making your refund and cancellation terms clear. Refunds are at the seller's discretion — you decide whether to offer one and within what time frame, based on your own policy.
How to issue a refund
- Open the project in your Project's page.
- Select the project.
- Choose Refund.
- Stripe returns the funds to the client's original payment method, typically within 5–10 business days depending on their bank.
Refunding promptly for cancelled work helps keep chargebacks off your account — disputes cost time and can affect your standing with Stripe.
⚠️ Service fees aren't returned. When you refund a client, the RateCards service fee already deducted from that transaction is not refunded to you, and RateCards may recover it if a payout has already been made. Factor that in when you set your refund policy.
Cancelling a recurring plan
- You: open the client's recurring booking from your dashboard and cancel it. Billing stops at the end of the current period.
- Your client: can cancel anytime.
In some situations RateCards may be able to help, but refunds are not guaranteed. Full details are in our Payments Terms and Refund & Cancellation Policy.