Effective date: July 20, 2026  ·  Last updated: September 22, 2026

What changed on September 22, 2026. We added three new purposes: marketing RateCards' own services, featuring public provider profiles (which you can opt out of), and publishing de-identified rate benchmarks. These take effect on October 22, 2026. None of them involve selling or sharing your personal information.

1. Categories We Collect

At or before the point of collection, California law requires us to tell you what we collect, why, and whether it is sold or shared. Here is the full picture.
Category & examplesPurposeSold or shared?
Identifiers
Name, email, phone number, postal address, IP address, account ID		Account creation, communication, security, marketing RateCards' own services (unsubscribe at any time)No
Commercial information
Services booked, purchase and booking history, subscription plan		Providing and improving the service, processing bookings and payments, support, de-identified rate benchmarksNo
Internet / network activity
Pages viewed, device and browser type, interactions with the service		Analytics, performance, fraud preventionNo — shared only if you opt in to marketing cookies
Geolocation (approximate)
City-level location derived from IP address. We do not collect precise geolocation		Localization, fraud preventionNo
Professional information
Trade, rates, business profile, portfolio (service providers)		Publishing your rate card and profile; featuring public profiles on RateCards channels (you can opt out); de-identified rate benchmarksNo — displayed publicly at your direction
Financial information
Payment details are collected and processed by Stripe; RateCards never stores full card numbers		Payments and payouts via Stripe ConnectNo
Sensitive personal information
Account log-in credentials (password, stored hashed)		Authentication only — used solely to provide the serviceNo

2. Why We Collect It

We collect personal information to: create and maintain your account; publish provider rate cards and profiles; facilitate bookings and payments through Stripe Connect; communicate with you about the service; market RateCards' own products and services (you can unsubscribe at any time); feature public provider profiles on RateCards channels (you can opt out in your account settings); publish de-identified, aggregated rate benchmarks that never identify you; secure the platform and prevent fraud; analyze and improve the product; comply with legal obligations; and — only with your opt-in consent — measure advertising effectiveness. We do not use or disclose sensitive personal information for purposes beyond those necessary to provide the service.

3. Sale & Sharing

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising unless you explicitly opt in to Marketing cookies via our cookie banner, and you can opt out at any time via the Do Not Sell or Share My Personal Information page. We honor Global Privacy Control signals.

4. How Long We Keep It

We retain personal information for as long as your account is active plus the period needed for the purposes above, and thereafter only as required for legal, tax, accounting, or dispute-resolution purposes. Financial transaction records processed through Stripe are retained by Stripe as required by financial regulations. Criteria and category-level detail are in our Privacy Policy.

5. Your Rights

California residents may exercise rights to know, delete, correct, opt out of sale/sharing, and limit sensitive personal information via our California Privacy Rights Request form or by emailing privacy@ratecards.app. Full details, including rights for residents of other states, are in our Privacy Policy.