Payouts usually arrive automatically. If one is late, it's almost always for one of these reasons.
1. It's your first payout
Your first payout typically takes 7–14 days while Stripe completes its risk review. After that, payouts follow Stripe's standard schedule, usually about 2 business days after a payment settles.
2. The job isn't marked Complete
A payment is released to your wallet only when the job is marked Complete. Check that the booking isn't still Active.
3. Stripe needs more information
Stripe sometimes asks for extra details, such as an ID document or a corrected address. Payouts can pause until you provide them. Open Wallet → Setup Wallet and look for any alert.
You need to finish verification within 30 days of your first transaction, or payouts may be suspended until you do. 3
4. A problem with your bank details
A payout fails if your bank account is closed or the details are wrong. A common mistake is entering the check number after your account number. Update your details in Wallet → Setup Wallet and Stripe will retry. See How do I update my bank or payout details?
5. A refund or chargeback
Refunds you issue are deducted from your balance or your next payout. So is any disputed amount, plus Stripe's dispute fee. That can make a payout smaller than expected or hold it back. See What if there's a dispute or chargeback?
6. Weekends and bank holidays
Banks don't move money on weekends or federal holidays. Allow an extra business day.
Still stuck? Email support@ratecards.app from your account email with the payout date and amount. Payout timings are typical, not guaranteed.