Refunds are at the seller's discretion: you decide whether to offer one and within what time frame, based on your own policy. We recommend making your refund and cancellation terms clear to clients up front, for example in each rate card's description.
How to issue a refund
- Go to Projects and open the project.
- Choose Refund and confirm.
- Stripe returns the funds to the client's original payment method, typically within 5–10 business days depending on their bank.
Refunding promptly for cancelled work helps keep chargebacks off your account. Disputes cost time and a $15 Stripe fee, and can affect your standing with Stripe.
⚠️ Service fees aren't returned. When you refund a client, the RateCards service fee already deducted from that transaction is not refunded to you, and RateCards may recover it if a payout has already been made. Factor that in when you set your refund policy.
Cancelling a recurring plan
- You: open the client's recurring booking from your dashboard and cancel it. Billing stops at the end of the current period.
- Your client: can cancel anytime.
In some situations RateCards may be able to help, but refunds are not guaranteed. Full details are in our Payments Terms and Refund & Cancellation Policy.