When a client books one of your rate cards, it arrives as a pending offer. Their card isn't charged yet. You decide whether to take the job.
Reviewing an offer
Open your Pending offers from your Dashboard. Each offer shows who booked, which rate card they chose, the price, and any message they sent. If you need more detail before deciding, message the client.
Accept — the client's card is charged and the payment is held securely while you do the job. The booking moves to Active.
Decline — the offer is closed and the client isn't charged.
💡 Pro tip: Answer offers quickly. Clients often book whoever replies first.
While the job is active
The money is already held, so you never do the work first and hope to get paid. Use chat to share updates with your client, and track tasks and milestones as you go.
Finishing up
Mark the job Complete and the payment is released to your wallet. Stripe then pays it out to your bank automatically. See When and how often do I get paid?
Once the job is complete, your client can leave a review and add a tip.
If you can't do a job you've accepted
Message your client first. Then cancel the booking and refund them. The refund goes back to their original payment method. See Can I issue a refund or cancel a charge?