• Double-check the spelling: your card lives at myratecards.com/a/yourname.
  • Ask them to try a regular web browser tab (some browsers block third-party pages).
  • Check status.ratecards.app for any ongoing incident.

A payment failed

Most failures are card-side: insufficient funds, expired card, or the bank blocking an unfamiliar charge. Ask the client to retry or use another card. Repeated failures on recurring billing are retried automatically before the subscription is paused.

I haven't received a payout

New accounts: the first payout takes a few extra days while Stripe verifies your identity. Otherwise see Payouts and processing times — and if it's been more than a few business days, contact client or support.

I can't sign in

  • Signed up with Google? Use Continue with Google rather than email/password.
  • Use Forgot password on the sign-in page to reset.
  • Still locked out? Email us from the address on the account.

Contact support

Automated Support Assistant. Tap the headset icon button in the lower right of the screen to start chatting with our AI knowledge base support assistant. It usually resolves most issues.

Email support@ratecards.app with your account email and (if relevant) the client name, amount, and date. We aim to reply within one business day.