RateCards is a payment and booking platform used by independent service providers, such as trainers, cleaners, contractors, and stylists. If you paid one of them through their link or QR code, the charge appears on your statement like this:

RATECARDS * PROVIDERNAME * SERVICETITLE

Some banks shorten long descriptions, so you may only see the first part.

Check these first

  • The provider and service name in the description. Do you recognize either one?

  • A recurring service. Did you sign up for a daily, weekly, or monthly service? Recurring charges repeat automatically until you cancel.

  • Your email. Look for a booking confirmation or receipt from RateCards.

  • A $0–$1 charge. This is a temporary card verification hold, not a real charge. It disappears within a few days.

  • Someone else in your household. They may have used your card.

Still don't recognize it?

Email support@ratecards.app with the date, the amount, and the last 4 digits of the card. Never send your full card number. We'll tell you which provider the charge was for and help you get in touch with them.

If you think the charge is fraudulent, contact your card issuer as well.